FAQ

*RECOMMENDED METHOD*

STEP 1 - Download on your phone:

Upon your order, your file(s) will be available to you in two ways:
• On-screen access link after checkout
• An email containing a download link will also be sent to your email address

On your phone, create a new album called Frame TV in your Photos app.

Then, download the file(s) into that folder - this will make it easier for the SmartThings app to recognize the images on the next step.

STEP 2 - Upload to your Frame TV:

Make sure your Frame TV is on, and connected to the same WiFi network as your phone.

Open Samsung's SmartThings app on your phone – or, if you don't have it already, download it from the App Store application on your phone, it's free!

In the SmartThings app:

• Select your TV device
• Select Art Mode
• Select Add Your Photos
• From the album drop down menu, find the new "Frame TV" album you created earlier
• Select your artwork
• Select the No mat option for a full screen view, or choose a Mat option
• Click Set On Frame to display the art on the TV
• Make the art look more to your liking by playing around with the Brightness and Color Tone in the Art Mode settings (accessible via the three dots in the top right corner of the app).

In the TV's settings menu:

Using the TV remote, you can also further adjust the display appearance of the TV screen.

PRO TIP:

Adjusting the display appearance both within the app and the TV settings will really help your Frame TV display to look more like art and less like a monitor.

Don't hesitate to test different settings to find the right combination that will make your art look best in the natural and artificial light sources of your room.

Enjoy your new instant home decor :)

- - -

*ALTERNATIVE METHOD*

If you prefer, you can download the file(s) on a thumb drive using a computer, and install the files directly into the TV through the USB port on the screen, then adjust the settings via your TV remote.

But the SmartThings app method is known to be better as it allows you to have more control options.

PERSONAL use only.
NO file sharing.
NO commercial use or redistribution.

You CAN:
✅  Display on your Frame TV at your home or office
✅  Print the art on paper, canvas or other support to display in your home or office
✅  Share a link for your friends or followers to purchase my art on happycatprints.com

You CANNOT:
❌  Share the files (instead, please direct people to happycatprints.com for them to purchase)
❌  Make commercial projects or products for sale
❌  Make the files available on social media or any website
❌  Publish, distribute or sell the design in any format (digital or printed)
❌  Claim the design as your own

By buying any downloadable artworks, you are granted a licence to use the design for your own personal use only. All copyrights remain the property of © Happy Cat Prints.

Yes! Since printable art listings are all digital downloads, they are available for purchase at any time, from any country in the world :)

If printing at home, you can use regular paper or heavyweight matte paper (please first make sure that the paper weight is compatible with your printer). Smooth white paper is usually recommended, but some customers have achieved pleasing results when printing on lightly colored or lightly textured paper.

Here are a few of my customers' favorite photo print shops:

Nations Photo Lab - CVS Photo - Walgreens Photo - Shutterfly - Mpix - Snapfish - Walmart Photo - Amazon Prints - and more!

However, some customers reported that the printing quality at Staples, Kinkos or other office supply stores was not the best, so you might want to avoid them.

If you are on a budget, a great option is to have it printed on photo paper.

Or, if you would prefer a paper print with a more high-end and artistic look, you can look for a print shop in your area that does giclee prints on artist paper / watercolor paper.

Otherwise, photo print shops usually offer additional options like canvas prints, framed prints, mounted photo panels, acrylic prints, metal prints, etc.

All files included in each printable package are high resolution (300 dpi), for optimal printed results.

Please keep in mind...
• Colors can vary from one screen to another - so the printed colors you will get on your print may not be exactly as the colors you see on your screen.
• Print quality can greatly vary from one printing service to another. If you are unsure as of to which photo print shop to choose, you can do a small printing test with a few different photo print shops to compare.
• Make sure to print at the original size of the file, or smaller - if you print larger, you will lose resolution.

PERSONAL use only.
NO file sharing.
NO commercial use or redistribution.

You CAN:
✅  Use the design for your own PERSONAL use
✅  Offer a PRINTED version as a gift
✅  Share a link for your friends or followers to purchase my art on happycatprints.com

You CANNOT:
❌  Share the files (instead, please direct people to happycatprints.com for them to purchase)
❌  Make commercial projects or products for sale
❌  Make the files available on social media or any website
❌  Publish, distribute or sell the design in any format (digital or printed)
❌  Modify the design in order to use an altered version for commercial use
❌  Claim the design as your own

By buying any downloadable artworks, you are granted a licence to use the design for your own personal use only. All copyrights remain the property of © Happy Cat Prints.

Please see my Cancellation Policy for all details.

Please see my Return Policy for all details.