FAQ

Yes! Since printable art listings are all digital downloads, they are available for purchase at any time, from any country in the world :)

If printing at home, you can use regular paper or heavyweight matte paper (please first make sure that the paper weight is compatible with your printer). Smooth white paper is usually recommended, but some customers have achieved pleasing results when printing on lightly colored or lightly textured paper.

Here are a few of my customers' favorite photo print shops:

Nations Photo Lab - CVS Photo - Walgreens Photo - Shutterfly - Mpix - Snapfish - Walmart Photo - Amazon Prints - and more!

However, some customers reported that the printing quality at Staples, Kinkos or other office supply stores was not the best, so you might want to avoid them.

If you are on a budget, a great option is to have it printed on photo paper.

Or, if you would prefer a paper print with a more high-end and artistic look, you can look for a print shop in your area that does giclee prints on artist paper / watercolor paper.

Otherwise, photo print shops usually offer additional options like canvas prints, framed prints, mounted photo panels, acrylic prints, metal prints, etc.

All files included in each printable package are high resolution (300 dpi), for optimal printed results.

Please keep in mind...
• Colors can vary from one screen to another - so the printed colors you will get on your print may not be exactly as the colors you see on your screen.
• Print quality can greatly vary from one printing service to another. If you are unsure as of to which photo print shop to choose, you can do a small printing test with a few different photo print shops to compare.
• Make sure to print at the original size of the file, or smaller - if you print larger, you will lose resolution.

PERSONAL use only.
NO file sharing.
NO commercial use or redistribution.

You CAN:
✅  Use the design for your own PERSONAL use
✅  Offer a PRINTED version as a gift
✅  Share a link for your friends or followers to purchase my art on happycatprints.com

You CANNOT:
❌  Share the files (instead, please direct people to happycatprints.com for them to purchase)
❌  Make commercial projects or products for sale
❌  Make the files available on social media or any website
❌  Publish, distribute or sell the design in any format (digital or printed)
❌  Modify the design in order to use an altered version for commercial use
❌  Claim the design as your own

By buying any downloadable artworks, you are granted a licence to use the design for your own personal use only. All copyrights remain the property of © Happy Cat Prints.

*RECOMMENDED METHOD*

STEP 1 - Download on your phone:

Upon your order, your file(s) will be available to you in two ways:
• On-screen access link after checkout
• An email containing a download link will also be sent to your email address

On your phone, create a new album called Frame TV in your Photos app.

Then, download the file(s) into that folder - this will make it easier for the SmartThings app to recognize the images on the next step.

STEP 2 - Upload to your Frame TV:

Make sure your Frame TV is on, and connected to the same WiFi network as your phone.

Open Samsung's SmartThings app on your phone – or, if you don't have it already, download it from the App Store application on your phone, it's free!

In the SmartThings app:

• Select your TV device
• Select Art Mode
• Select Add Your Photos
• From the album drop down menu, find the new "Frame TV" album you created earlier
• Select your artwork
• Select the No mat option for a full screen view, or choose a Mat option
• Click Set On Frame to display the art on the TV
• Make the art look more to your liking by playing around with the Brightness and Color Tone in the Art Mode settings (accessible via the three dots in the top right corner of the app).

In the TV's settings menu:

Using the TV remote, you can also further adjust the display appearance of the TV screen.

PRO TIP:

Adjusting the display appearance both within the app and the TV settings will really help your Frame TV display to look more like art and less like a monitor.

Don't hesitate to test different settings to find the right combination that will make your art look best in the natural and artificial light sources of your room.

Enjoy your new instant home decor :)

- - -

*ALTERNATIVE METHOD*

If you prefer, you can download the file(s) on a thumb drive using a computer, and install the files directly into the TV through the USB port on the screen, then adjust the settings via your TV remote.

But the SmartThings app method is known to be better as it allows you to have more control options.

PERSONAL use only.
NO file sharing.
NO commercial use or redistribution.

You CAN:
✅  Display on your Frame TV at your home or office
✅  Print the art on paper, canvas or other support to display in your home or office
✅  Share a link for your friends or followers to purchase my art on happycatprints.com

You CANNOT:
❌  Share the files (instead, please direct people to happycatprints.com for them to purchase)
❌  Make commercial projects or products for sale
❌  Make the files available on social media or any website
❌  Publish, distribute or sell the design in any format (digital or printed)
❌  Claim the design as your own

By buying any downloadable artworks, you are granted a licence to use the design for your own personal use only. All copyrights remain the property of © Happy Cat Prints.

Please see my Shipping policy.

Please see my Shipping policy.

Printed products are now only shipping within the USA. Due to increased requirements in shipping, packaging and customs regulations, and to exorbitant shipping rates, I am unfortunately no longer shipping printed products to Canada and internationally, sorry.

However, digital download products remain available to all my international customers!

For my Christmas Ornaments, I partner with a print shop  - they carefully print my designs, then package and ship my orders from:
1675 W Pinnacle Peak Rd
Phoenix, AZ 85027
United States

Yes! Tracking is available on all shipped orders.

If you realize there is an error in the shipping address, or if you wish to change the shipping address, please contact me immediately by providing the correct address.

If your order has not been packaged yet, I will happily update the shipping address for you.

However, please note that address changes are no longer possible once an order has has been packaged and prepared for shipment.

In order to optimize the production process, and since you are able to provide and verify your personalization details before checking out, I do not provide proofs.

However, if you would prefer to see and approve a proof before production, please request it on the cart page by clicking on the "Add a note for Happy Cat Prints" link and by typing "Proof requested" in the box. Please allow an *additional* 48 hours for proofing. Your digital proof will be emailed to you (please make sure to also check in your spam/junk box, just in case).

Unfortunately, once an order is submitted, personalization details cannot be modified. Please make sure to double-check all details before placing your order.

Unfortunately, once an order is submitted, product quantities cannot be modified. You may however place a new order if you need to increase the quantity.

All orders are always carefully packaged, but incidents might sometimes happen during transit.

If an item has been damaged in transit, a free replacement will be happily created and sent to you.

Conditions:
• You must contact me within 3 days of receipt.
• You must provide photo(s) showing the damage.

If you feel that your package may be lost in the mail, please first check with your local postal services or the carrier by providing them with your tracking number.

If the postal services declare your package lost in the mail, please contact me.

A free replacement will be happily created and sent to you.

Conditions:
• Replacement will be shipped via the same shipping service as the original order (or, if you prefer to upgrade, I will happily send you a PayPal invoice for the added cost).
• Replacement will be shipped to the same address as the original order.
• Packages lost due to an incorrect or incomplete address provided at checkout are NOT covered by this policy.
• If tracking info states that it has been delivered, the package can unfortunately NOT be declared as lost (see other FAQ below to know how to proceed).

• First, please verify the shipping address in your order confirmation email to make sure it was sent to the correct and complete address.

• Make sure to check all entrances and sides of the house, and to carefully search places like porch, shed, yard, bushes, etc. - in case your mail carrier concealed your package to keep it from being stolen.

• It may sound strange, but make sure to check with all home occupants in case someone picked up the package and forgot about it.

• Ask directly to your mail carrier where/with whom they left the package.

• Check with your local post office. It is not unheard of that a package will be scanned as delivered, and then put back in the delivery truck and brought back to the post office for some reason.

• Contact USPS and ask them to look up the GPS coordinates of the delivery scan. GPS tracking is usually quite accurate and should tell you exactly where the mail carrier was standing when the package was scanned - this should usually allow you to know if it was delivered to the right address/mailbox and can help you find and retrieve misdelivered mail.

• Make sure to check with all neighbors to see if the package was left with them by accident. It happens occasionally.

• If applicable, check with housekeeper, house staff, manager’s office, condo sales office, security desk, doorman, etc.

• If applicable, check with entrance lobby / reception desk to see if they have seen your package, or if the package has been left with them.

If the package was sent to a business address:
• If your office is using mail sorting racks/boxes, check if your package has been dropped in another employee’s box.
• Check with your colleagues and other staff in the building to see if the package has been left with them.

Following these steps allowed most of my customers to retrieve their missing package in the past.

In the rare circumstance the package is still missing or was stolen, you can file a claim with your mail carrier.

Most of the time, this is due to an incorrect or incomplete address.

Please verify the shipping address in your order confirmation email.

Once the package is returned to sender and received back, I will contact you to arrange reshipping.

If the address needs to be updated, a PayPal invoice will be sent to you for the reshipping fee.

If the address was correct and the delivery issue was due to a mistake from the carrier, I will have the package reshipped to you at no charge.

Orders are carefully packaged. Please however note that I can unfortunately not accept requests for custom/special gift wrapping at this time, sorry.

Yes! I can happily have a personalized gift note from you included in the package. Please simply provide your message on the cart page when checking out, by clicking on the "Add a note for Happy Cat Prints" link and typing your gift note in the field that will appear.

Please see my Cancellation Policy for all details.

Please see my Return Policy for all details.